Orchestrator Agent
One entry point for the whole freight lifecycle.
Your team asks in plain language: search, draft, book, status, complete. The Orchestrator works out the intent, brings in the right specialist agents, runs their checks in parallel and returns one clear answer, with the next action and who owns it.
Skills
| Skill | What it does | You get |
|---|---|---|
| Resolve & search | Finds the right shipment from any identifier and merges evidence from every specialist into one timeline. | Matching shipments, timeline, owner |
| Draft workflow | Checks the customer's SOP, gathers evidence, previews the native record and links it once approved. | Approved draft, linked everywhere |
| Book workflow | Runs SOP gates, finalizes the existing draft, reconciles records and registers carrier tracking. | Booked shipment with per-step receipts |
| Status briefing | Summarizes the last seven days, unresolved older items and the latest carrier status. | Changes, blockers, next action, owner |
| Complete workflow | Runs closeout checks and locks the shipment in every system. | Verified completion |
| Real-time messaging & acknowledgement | Picks up Outlook and Teams messages as they arrive, routes them to the right agent and tracks each acknowledgement. | Live message feed, acknowledged actions |
| Recovery & escalation | Resumes a failed step from where it stopped and hands real uncertainty to a person. | Resumed work or assigned human action |
Built to be trusted.
- Specialists own the facts and the system changes; the Orchestrator can't bypass their permissions.
- Independent reads run in parallel; changes to one shipment are applied one at a time.
- A retry reuses the same intent and receipt, so a lost response never creates a duplicate booking.
- If a source is unavailable, the answer says so instead of reporting 'no freight found'.
Customized to you
This agent is running in production at a freight forwarder. For your business we tailor its skills, rules and connections to your systems, your customers and your data, and we can run it on your own private LLM.
What can my team ask it?
Search any shipment, draft a new freight, book it, get a status briefing or complete it. One entry point, in plain language.
Does it make changes by itself?
Only through the specialist that owns that system, and only after the approvals your SOP requires.
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