Agents / Communications & operations

Freight Agent

Reads the inbox so your coordinators don't have to.

The Freight Agent turns emails, Teams messages and attachments into evidence on the right shipment. It checks documents against the stage you're at, triages exceptions and proposes the next action — with severity, owner and due time.

Build one for your team →Meet the whole team

Freight agent team · FRTLive

What it does

Skills

Skill	What it does	You get
Freight search	Finds shipments across authorized sources and reports how complete the search was.	Matches with coverage
Freight status	Reads the current work state and timeline.	Changes, blockers, accountable next actions
Incremental scan	Runs a bounded daily scan of new communications.	New observations, gaps, receipts
Document checklist	Compares the documents on file with what this stage requires.	Present / missing / conflicting
Evidence detail	Shows where each fact came from, with version and source.	Candidate facts and conflicts explained
Exception triage	Compares shipment state with the requirement that applies.	Severity, owner, due time, recommended action

Guardrails

Built to be trusted.

Emails and documents are treated as evidence, never as instructions to execute.
Low-risk field updates follow approved policy; everything else goes to review.
Runs as its own standalone agent, with access limited to what the server authorizes.

Connects to

Microsoft OutlookMicrosoft TeamsTMS AgentSOP Agent

Customized to you

This agent is running in production at a freight forwarder. For your business we tailor its skills, rules and connections to your systems, your customers and your data, and we can run it on your own private LLM.

FAQ

Does it reply to customers?

It drafts and proposes. Sending follows your approval rules.

What if two emails disagree?

It shows both sources side by side and flags the conflict for review.

The rest of the team

Coordination