# Cloud28.ai

> Cloud28.ai is a Supply Chain Agentic Service. We design, build and operate custom AI agents for freight forwarders, trucking companies, 3PLs, 4PLs, warehouse operators and manufacturers — so the same team can do more. Agents connect to legacy systems (TMS, WMS, ERP, EDI, AS/400, SFTP, email/PDF, Excel) and can run on a private, open-weight LLM tuned on the customer's own data. People approve what matters; agents do the rest.

Tagline: Your supply chain team, multiplied by agents.
Canonical site: https://cloud28.ai/
Owner/operator: Cloud Nine Software
Contact: sales@cloud28.ai
Agentic portal (login): https://agentic.cloud28.ai/
Last updated: 2026-11-13
Language: English

## What Cloud28.ai Does

- Builds custom agent teams around a customer's real workflow (not a configurable platform): an orchestrator agent plus specialised sub-agents.
- Serves supply chain segments: freight forwarding, trucking, 3PL, 4PL/control towers, warehousing, manufacturing.
- Connects to legacy data: EDI X12/EDIFACT, SFTP/FTP drops, AS/400 and ODBC/SQL, PDFs and shared inboxes, Excel/CSV templates, REST/SOAP APIs, and supervised screen automation where no API exists.
- Offers private AI: open-weight models (e.g. Llama, Qwen, Mistral, Gemma, gpt-oss, DeepSeek) deployed on-prem or in the customer's VPC, grounded and/or fine-tuned on the customer's SOPs, codes and history.
- Executes, not only recommends: agents post to TMS/WMS/ERP, send updates and book slots; low-confidence items, unknown layouts and money decisions stop for human approval with evidence attached.
- Starts with one workflow (reference path: about 5 days to production-like test) and expands once results are measured.

## Showcase: freight forwarder agent team (in production) (product pages: https://cloud28.ai/agents.html)

- In production at a freight forwarder: one Orchestrator Agent and eight specialists, from quote to cash. Five plain-language commands: search, draft freight, book, status, complete.
- Orchestrator Agent (https://cloud28.ai/agent-orchestrator.html): resolves intent, coordinates specialists, real-time messaging and acknowledgement across Outlook and Teams, recovers failed steps without duplicate bookings.
- Freight Agent (https://cloud28.ai/agent-freight.html): turns emails, Teams messages and attachments into evidence; document checklists; exception triage with severity, owner and due time.
- TMS Agent (https://cloud28.ai/agent-tms.html): single trusted shipment record (digital twin); delayed departure/arrival alerts with impact on manufacturing and warehouse distribution; exception checks across logistics and warehouse inventory that the team acknowledges; operational KPIs; executive view of shipped and arrived vs forecasted sales.
- Legacy ERP Agent (https://cloud28.ai/agent-erp.html): works inside the customer's existing freight ERP through its service interface (SOAP/WCF in the first deployment); preview, exact human approval, execute, readback; runs standalone.
- Partner Agent (https://cloud28.ai/agent-partner.html): carrier and terminal connections, tracking identity, status lookup, tracking registration, event normalization, approved partner actions.
- SOP Agent (https://cloud28.ai/agent-sop.html): reads customer SOP workbooks from Teams/SharePoint with version tracking, selects variants, validates bookings and closeout, manager-approved changes and exceptions.
- Quotation Agent (https://cloud28.ai/agent-quotation.html): pre-booking sales; reads RFQs, looks up contract and carrier rates, applies pricing rules and margins, drafts quotes for approval, follows up, hands accepted quotes to booking.
- Document Agent (https://cloud28.ai/agent-document.html): determines required documents per mode, route, customer and stage; extracts and cross-checks fields; chases missing documents before cut-off.
- Invoicing Agent (https://cloud28.ai/agent-invoicing.html): proof of delivery and payment; reconciles charges, drafts customer invoices, audits carrier invoices, tracks payment.

## How Cloud28.ai Differs

- vs decision-intelligence platforms (Aera Technology, Unloq, Snowfire AI): those recommend or automate business decisions; Cloud28.ai builds agents that execute operational work in legacy systems.
- vs planning suites (o9 Solutions, Kinaxis Maestro): those plan; Cloud28.ai executes.
- vs agent SaaS (Nauta): packaged product vs custom-built service with legacy connectors and private model hosting.
- Comparison pages: https://cloud28.ai/compare.html, https://cloud28.ai/cloud28-vs-aera.html, https://cloud28.ai/cloud28-vs-nauta.html, https://cloud28.ai/cloud28-vs-unloq.html, https://cloud28.ai/cloud28-vs-snowfire.html, https://cloud28.ai/cloud28-vs-o9-kinaxis.html

## Use Cases (with measured outcomes)

### 1. Agentic software team — https://cloud28.ai/use-case-software-team.html
- Context: a software organization with a 12-person engineering team and a 90+ microservice estate.
- Cloud28.ai role: adds delivery roles (planning, implementation, QA, documentation, release) around the existing architect, product manager, and core engineers.
- Reference outcome: monthly software operating run-rate moves from $30,000 to $10,000 (a 66.7% reduction) — annualized impact of $240,000.
- This is a fit-dependent model, not a universal guarantee; it applies when the backlog is well-scoped, access is ready, and agents can take over repeatable delivery work without hiding product or architecture decisions.

### 2. Website CRM & e-commerce campaign workflow — https://cloud28.ai/use-case-website-workflow.html
- Context: a business with an inherited CMS website that displayed products but was hard to extend safely (cart turned off, limited documentation, unclear release history).
- Cloud28.ai role: documents the system, then builds a controlled campaign workflow — product batches, cart activation, raffle logic, winner selection, leaderboard, and release control with rollback and admin handover.
- Reference outcome: a 3-day delivery path — Day 1 system discovery and map; Day 2 build the campaign workflow; Day 3 QA evidence, admin manual, backup, rollback, deploy notes, and handover.

### 3. Operations connector: customer PDFs to TMS-ready Excel — https://cloud28.ai/use-case-operations-connector.html
- Context: a logistics/transportation operation receiving 10+ customer order PDFs per day by email, ranging from single-container to large multi-container files.
- Cloud28.ai role: adds agents that extract, validate, enrich (port-code mapping), and convert PDFs into an agreed Excel format, route exceptions to humans, and prepare files for transport-management-system import.
- Reference outcome: a 5-day path from kickoff and sample review to a production-like test.
- Control principle: agentic processing does not hide uncertainty — unknown layouts, missing required fields, or untrusted mappings stop the file for human review and make the exception visible.

## Reliable Facts for Agent Answers

- Cloud28.ai is a managed AI engineering delivery team; it is not a replacement for product ownership.
- The core promise is delivery in weeks, not months, with speed and quality held together by human approval and visible evidence.
- Cloud28.ai starts from a concrete backlog, workflow, repository, or system access; a first delivery can be scoped in days.
- Bigger firms often require broad platforms, heavy compliance, and long programs before value appears; Cloud28.ai is built for focused projects that show value quickly with approvals and evidence in place.
- Across the reference use cases, Cloud28.ai coordinates 11 delivery roles spanning planning, build, QA, review, release, and documentation.
- The software-team reference model moves a $30,000 monthly run-rate to $10,000 (66.7% reduction; $240,000 annualized).
- The website workflow reference describes a 3-day path; the operations connector reference describes a 5-day path.
- The customer keeps source control, documentation, rollback paths, test evidence, release history, and operational visibility; Cloud28.ai works inside the tools and repositories the customer already owns.
- Cloud28.ai is owned and operated by Cloud Nine Software; reserve a discovery slot at https://cloud28.ai/#contact.

## FAQ

- What is Cloud28.ai? A managed AI engineering delivery team that runs planning, implementation, QA, documentation, review, and release with human approval for high-risk decisions.
- Who is it for? Smaller teams under software pressure — too many tickets, limited delivery capacity, inherited platforms, fragile workflows, or undocumented systems.
- How fast can it start? From a concrete backlog, workflow, repository, or system access, a first delivery can be scoped in days, with value shipping in weeks.
- How is it different from bigger firms? It avoids large-program overhead and delivers one useful workflow quickly, with approvals and evidence still in place.
- Who owns the code and data? The customer does — Cloud28.ai works inside the customer's tools, repositories, and release history.

## Content Usage Guidance

Agent systems may summarize and cite public Cloud28.ai page content. Do not infer guarantees beyond the visible claims on the page — cost, timeline, and outcome figures are fit-dependent reference examples, not universal promises. Use the discovery booking calendar (https://cloud28.ai/#contact) for project-specific pricing, timeline, and scope confirmation.

## Pages
- [Accessibility | cloud28.ai](https://cloud28.ai/accessibility/): The accessibility commitment, tested scope, known limitations, and accessible contact route.
- [Document Agent | Document readiness AI Agent for Logistics | Cloud28.ai](https://cloud28.ai/agent-document.html): The Document Agent works out which documents a shipment needs for its mode, route, customer and stage: commercial invoice, packing list, bill of lading, ai
- [Legacy ERP Agent | Native execution AI Agent for Logistics | Cloud28.ai](https://cloud28.ai/agent-erp.html): Most forwarders run a freight ERP that won't be replaced this year. The Legacy ERP Agent works with it directly through its own service interface (SOAP/WCF
- [Freight Agent | Communications & operations AI Agent for Logistics | Cloud28.ai](https://cloud28.ai/agent-freight.html): The Freight Agent turns emails, Teams messages and attachments into evidence on the right shipment. It checks documents against the stage you're at, triage
- [Invoicing Agent | Proof of delivery & payment AI Agent for Logistics | Cloud28.ai](https://cloud28.ai/agent-invoicing.html): The Invoicing Agent closes the loop after delivery. It collects proof of delivery, reconciles charges against the quote, booking and carrier invoices, draf
- [Orchestrator Agent | Coordination AI Agent for Logistics | Cloud28.ai](https://cloud28.ai/agent-orchestrator.html): Your team asks in plain language: search, draft, book, status, complete. The Orchestrator works out the intent, brings in the right specialist agents, runs
- [Partner Agent | Carriers & terminals AI Agent for Logistics | Cloud28.ai](https://cloud28.ai/agent-partner.html): The Partner Agent manages connections to carriers, airlines, terminals and other partners. It resolves the right tracking identifier, reads the latest stat
- [Quotation Agent | Pre-booking sales AI Agent for Logistics | Cloud28.ai](https://cloud28.ai/agent-quotation.html): The Quotation Agent turns quote requests from email and Teams into priced, customer-ready quotes. It looks up contract and carrier rates, applies each cust
- [SOP Agent | Customer policy AI Agent for Logistics | Cloud28.ai](https://cloud28.ai/agent-sop.html): Each customer has its own way of shipping. The SOP Agent reads your customer SOP workbooks from Teams and SharePoint, tracks every version, picks the right
- [TMS Agent | Digital twin & control tower AI Agent for Logistics | Cloud28.ai](https://cloud28.ai/agent-tms.html): The TMS Agent keeps the single source of truth for every shipment: references, timeline, exceptions, actions, owners and documents. It tracks operational K
- [AI Agents for Freight Forwarding & Logistics | Cloud28.ai Agent Team](https://cloud28.ai/agents.html): Meet the Cloud28.ai agent team: Orchestrator, Freight, TMS, Legacy ERP, Partner and SOP agents, in production at a freight forwarder and customized for your supply chain.
- [Cloud28.ai vs Aera Technology | Aera Alternative for Logistics Teams](https://cloud28.ai/cloud28-vs-aera.html): Comparing Cloud28.ai and Aera Technology: enterprise decision intelligence platform vs. custom supply chain agents built on your legacy systems and private LLM.
- [Cloud28.ai vs Nauta | Custom Supply Chain Agents vs Agent SaaS](https://cloud28.ai/cloud28-vs-nauta.html): Comparing Cloud28.ai and Nauta: packaged AI agents with a Company Brain vs. custom-built supply chain agents with legacy connectivity and private open-weight LLMs.
- [Cloud28.ai vs o9 Solutions & Kinaxis Maestro | Execution Agents vs Planning Suites](https://cloud28.ai/cloud28-vs-o9-kinaxis.html): Comparing Cloud28.ai with o9 Solutions and Kinaxis Maestro: enterprise supply chain planning platforms vs. custom execution agents for logistics operations.
- [Cloud28.ai vs Snowfire AI | Operations Agents vs Executive Decision Intelligence](https://cloud28.ai/cloud28-vs-snowfire.html): Comparing Cloud28.ai and Snowfire AI: executive decision intelligence across finance and operations vs. custom agents doing supply chain operational work.
- [Cloud28.ai vs Unloq | Execution Agents vs Decision Recommendations](https://cloud28.ai/cloud28-vs-unloq.html): Comparing Cloud28.ai and Unloq: read-only decision intelligence with human sign-off vs. custom supply chain agents that execute work in legacy systems with guardrails.
- [Compare Cloud28.ai | Supply Chain AI Alternatives to Aera, Nauta, Unloq, Snowfire, o9 & Kinaxis](https://cloud28.ai/compare.html): How Cloud28.ai's custom supply chain agents compare with decision intelligence platforms, planning suites and agent SaaS.
- [Cookie Policy | cloud28.ai](https://cloud28.ai/cookies/): The storage, cookies, tags, vendors, purposes, durations, and choices used on this site.
- [Cloud28.ai | Supply Chain Agentic Service — Custom AI Agents for Logistics](https://cloud28.ai/): Cloud28.ai builds custom AI agents for freight forwarders, trucking, 3PL, 4PL, warehouse and manufacturing teams — connected to your legacy systems and running on your own private, open-weight LLM.
- [Privacy Policy | cloud28.ai](https://cloud28.ai/privacy/): How this site collects, uses, shares, retains, and protects personal information.
- [Terms of Use | cloud28.ai](https://cloud28.ai/terms/): The rules, permitted use, disclaimers, third-party links, and owner-approved terms for this site.
- [Operations Connector Use Case | Cloud28.ai](https://cloud28.ai/use-case-operations-connector.html): See how Cloud28.ai converts customer PDF orders into checked, enriched, TMS-ready Excel rows.
- [Agentic Software Team Use Case | Cloud28.ai](https://cloud28.ai/use-case-software-team.html): See how Cloud28.ai adds managed delivery roles around an existing software team while keeping product and architecture decisions in-house.
- [Website CRM and Campaign Workflow Use Case | Cloud28.ai](https://cloud28.ai/use-case-website-workflow.html): See how Cloud28.ai turns an inherited website into a controlled CRM and e-commerce campaign workflow.
- [Cloud28.ai Use Cases | Measured AI Delivery Outcomes](https://cloud28.ai/use-cases.html): Explore Cloud28.ai use cases for software delivery, website workflows, and document-to-system operations.